Closing your Spreee account is straightforward and the platform is built to respect the decision without friction. This page walks through exactly how the process works, what happens to your balance, what happens to your personal data, how long the process takes from start to finish, and what to do if you change your mind down the road. The aim is to make sure no player ever feels stuck on a platform they no longer want to be on.
There are two routes for closing your account. The fastest is through the in app account settings, which gives an immediate confirmation and a same day full closure. The alternative is a written request to support, which is useful if you want a paper trail or if you have a specific request about what happens to your data. Both routes are covered below.
The fastest way to close your account is to go to your Account page, scroll to the bottom of the Privacy and Settings panel and tap Close Account. The platform will ask you to confirm with your account password and then show a short summary of what closure means for your balance, your transaction history and your personal data. Once you confirm, your account is closed immediately and you are signed out across every device.
Closure is not the same as deletion. Closure means the account is locked, all marketing communication stops and you can no longer log in or play. Deletion is a separate request that triggers full erasure of your personal data subject to the legal record keeping requirements explained below. If your goal is full deletion, please complete the closure first and then submit a deletion request through support.
If you would rather close your account through a written request, the Spreee support team will process it the same business day. Send a closure request through live chat or to the support email listed in your account, mention that you want the account closed and confirm your registered email address and full name for verification. The agent will process the closure, send you a written confirmation and your account will be locked across every device.
Email closure requests are useful when you want a permanent paper trail or when you want to add a specific data request alongside the closure. Live chat closure requests are generally faster and equally valid. The support team will not push back on a closure decision and will not ask why you are closing. The only questions you will be asked are the verification ones needed to make sure the request actually comes from you.
Gold Coins have no monetary value at any point and are not refundable, redeemable or transferable. Any Gold Coin balance on your account at the moment of closure is removed and cannot be recovered. This applies regardless of whether the Gold Coins came from free drops, tournament prizes or optional Shop pack purchases. The non monetary nature of Gold Coins is explained in the Terms of Service and is the same on every social casino platform.
Spreee Coins are sweepstakes entries that may be redeemed for prizes where allowed by Canadian law. If you have a redeemable Spreee Coin balance at the moment of closure, the support team will help you complete any eligible redemption before processing the closure. Any remaining Spreee Coin balance below the redemption threshold cannot be recovered after closure, which is why we recommend redeeming what you can before initiating the request.
Closure locks your account but does not erase your personal data. Personal data is retained for the periods required by Canadian financial, anti money laundering and consumer protection law, which generally means seven years for transaction records and five years for account identity records. During this retention period the data is accessible only to the compliance team and only for the specific purposes set out in the Privacy Policy. Marketing communication stops immediately on closure.
If your goal is full deletion of personal data on top of closure, submit a separate deletion request through support after the closure is complete. The compliance team will erase everything that is not subject to a legal retention requirement and will send you a written confirmation of what was erased and what was retained, with the specific legal basis for any retention. The full process is explained in the Privacy Policy.
Closure is reversible up to twelve months after the closure date. If you decide you want to come back inside that window, send a reactivation request through support with the same registered email address and full name. The team will reactivate your account inside one business day. Your XP level, your unlocked perks, your transaction history and your tournament history are all preserved through the closure period and will be exactly where you left them when you sign back in.
After the twelve month window your closed account is fully archived and reactivation is no longer possible. If you want to play on Spreee again after that point you will need to create a brand new account, which means starting from the Bronze tier with no XP, no unlocked perks and no preserved history. Reactivation inside the window is by far the simpler route if there is any chance you might want to come back.
If you are closing the account because you want a break rather than a permanent exit, a cooling off period from the Responsible Gaming panel is usually a better fit. A cooling off period for twenty four hours, seven days, thirty days or six months locks your account temporarily, pauses all marketing and ends on its own date, after which your account returns to normal. The closure described on this page is a more permanent step that involves losing your Gold Coin balance and unlocking the data retention process.
If you are closing the account because the way you are playing has started to feel unhealthy, please consider a permanent self exclusion instead. Self exclusion is specifically designed for that situation and cannot be reversed by support, by you or by any appeal process. The Responsible Gambling page covers both options in detail and the support team can walk you through either route on request.
Common Questions, Real Answers
Closure is processed the same business day for both in app requests and support requests. In app closures through the account settings page are processed immediately on confirmation. Support driven closures by live chat are typically processed inside one hour, with email closures processed inside one business day. You will receive a written confirmation by email the moment the closure is complete.
Spreee Coins below the redemption threshold cannot be recovered after closure, which is why we recommend redeeming what you can before submitting the closure request. If you have a redeemable Spreee Coin balance at the time of the request, the support team will help you complete any eligible redemption first and only then process the closure. The team will not let a redemption opportunity slip through the cracks during the closure process.
Yes, up to twelve months after the closure date. Submit a reactivation request through support with the same registered email address and full name you used when the account was active. The team will reactivate the account inside one business day. Your XP level, unlocked perks, transaction history and tournament history are all preserved through the closure period. After twelve months the account is fully archived and reactivation is no longer possible.
No. Closure locks the account and stops all marketing communication. Personal data is retained for the periods required by Canadian financial, anti money laundering and consumer protection law, typically seven years for transactions and five years for identity records. If you want full deletion of data on top of closure, submit a separate deletion request through support after the closure is complete. The Privacy Policy explains exactly what is retained and what is erased on a deletion request.
